• 04-Jan-2019 to 03-Feb-2019 (EST)
  • Toronto, ON, CAN
  • WellOne Medical

Our client, WellOne Medical Centre, is looking for an experienced Medical Receptionist who can maintain a steady head in a dynamic workplace.


This full-time position requires a detail-oriented worker whose work will include handling telephone and in person patient contact, email communication, appointment scheduling, and patient follow-up.


WellOne Medical Centre is a large medical facility situated in the heart of downtown Toronto.  Our team of 13 physicians supported by an onsite lab and pharmacy provides responsive and timely service to our patient base.


The clinic operates from 8am to 8pm with 4 physicians per shift. The current position includes both 8 am-4 pm and 12 pm-8 pm shifts.


Key Accountabilities


Receives all incoming patients to reception

  • Greeting patients, answering phone calls, responding to emails
  • Verifies and updates MOH (Ministry of Health) and patient information


Handles and triages all incoming calls and faxes to appropriate personnel

  • Books Appointments and manages MD's schedules
  • Answering questions and providing information directly to patients based on knowledge of policies, procedures and regulations.
  • Following up on specialist referrals
  • Calling patients to inform of specialist appointments
  • Scanning and transferring documents and e-faxes in the EMR system (Accuro)
  • Sorting and forwarding mail and other correspondence
  • Invoicing lawyers and insurance companies and timely sending requested records
  • Other tasks as required


Handles all outgoing patient tasks

  • Makes follow-up appointments
  • Addresses any outgoing patient inquiries
  • Handles all non-insured billings/receipts and discharges all patients at reception desk




Diploma:  Medical Receptionist, Medical Administration or related diploma preferred


Minimum of 2 years' experience in a family practice or walk-in medical office serving multiple physicians


Demonstrated ability to:

  • Be assertive
  • Deal with a fast-paced work environment where accuracy is fundamental
  • Juggle multiple priorities and maintain flow
  • Take initiative when observe the need to resolve issues


Experience effectively using all functions of an Electronic Medical Records System(EMR):

  • Accuro is preferred


Strong typing skills accurate in a high volume of inquiries and data entry


Strong Computer skills:

  • MS Office
  • Internet


Has worked an alternating shift cycle (8am to 4pm and Noon to 8pm)

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